Privacy Policy

Pluraltex works every day to provide you with the best possible user experience and is committed to protecting the privacy and personal data of its customers and website users.

The information you share with us is used by us to further improve our services and your shopping experience.

This privacy policy gives you a clear view of how we can use your information, how Pluraltex adopts the best organizational and technical practices in preserving the confidentiality, integrity and availability of personal data, our work to protect the data it collects and treats, in strict respect and compliance with applicable legislation and the options you have to exercise control over your information and protect your privacy.

1- Who is responsible for processing your personal data?

The entity Pluraltex Unipessoal, Lda, based in Porto, Portugal, is the company responsible for processing your personal data.

2- What personal data do we collect and when?

In the context of providing the requested products and services, we ask you for certain personal data. For example, when you shop, contact our customer support services, request to receive communications, create an account, participate in our events or contests, or interact with our Websites. This personal data includes your:

• Contact details including name, email, phone number, shipping and billing address;
• Login and account information, including username, password;
• Personal data, including gender, place of birth, date of birth and purchase history;
• Payments;
• Personal preferences including wish list and preferences regarding marketing and cookies.

When interacting with our Websites, data is automatically collected and shared with Pluraltex by the technological platforms that provide the experience. For example, your browser or mobile device may share certain data with Pluraltex as these devices interact with the Websites. More information about these practices is included in the Cookies section below. This information includes:
Cookies, IP addresses, referring headers, data identifying your browser and version, and web beacon beacons and web tags.

3- Why and how do we use/treat your personal data?

We use the personal data we collect from you in the following ways:

a) To provide the functionalities of the web pages and the services you request.
When using our websites, we use your data to provide the product or service selected by you. Example: if you make a purchase on Pluraltex.pt or if you participate in an event or promotion, we will use the contact information you have provided to us to communicate with you about your purchase, event or promotion. If you consult our customer services, we will use information about you, such as delivery or payment information or about the product you purchased, to help you resolve a problem or issue. In some cases, in order to use specific features on our Website and services, you may need to provide Pluraltex with additional data for the use of specific data. For example; To share social media content, you may need to provide your social media account credentials or to login via social media, google login, paypal checkout.

b) To communicate information about our products, services, events or for other promotional purposes.

c) To modify your email or sms subscriptions or to cancel the receipt of communications by Pluraltex, you must do so through your account or, if this option is not available, contact us via the following email: [email protected] and communicate your preferences.

d) If you are already an Pluraltex customer, having a registered account or making a purchase in the past, for example, we may use the email address provided by you to send you marketing communications about similar Pluraltex or other brand products or services from Pluraltex, unless you have excluded this option.

e) In other cases we may ask for your consent to send you marketing information about Pluraltex products, services, events and promotions. We may use the information you provide to us - such as your use of the Pluraltex Websites, your visits to or purchases made at Pluraltex stores, to personalize communications about products and services that may be of interest to you. Where legally required, we will also seek your consent to send you marketing communications.

f) To operate, improve and maintain our business, products and services.
We may use the data you provide to us to operate our business. For example, when you make a purchase, we may use that information for accounting, billing, auditing, and other internal functions. As an example, we may use data about how you use our products and services to improve your user experience and to help us diagnose technical and service issues.

g) To protect our or third parties' rights, property or safety.
We may also use data about how you use our Websites, to prevent or detect fraud, abuse, illegal uses and violations of our Terms of Use and to comply with court orders, government requests or applicable laws.

h) For general research and analysis purposes.
We use data about how our visitors use our Websites and Services to understand customer behavior or preferences. For example, we may use information about how visitors to Pluraltex.pt search and find products to understand the best ways to organize and present product offers in our store.

i) Other purposes.
We may also use your personal data for other purposes, by providing a specific notice at the time of collection and obtaining your consent when necessary.

4- With whom do we share your personal data?

Pluraltex shares your personal data with:

a) Third-party service providers that process personal data on behalf of Pluraltex, for example, to process credit cards and payments, shipments and deliveries, manage and provide our data, distribute emails, research and analysis, brand management and product promotions, as well as administering certain services and features.

b) Other third parties, to the extent necessary to:
     1- Comply with a request from government authorities, a court order or applicable law;
     2- prevent illegal uses of our Websites and Apps or violations of the Terms of Use of our Websites and Apps and our policies;
     3- Defend us against third-party claims;
     4- Assist in the prevention or investigation of fraud (eg fraudulent payments).
     5- We may also transfer your personal data in the event of sale or transfer of all or part of our business or assets (including in the event of reorganization, spin-off, dissolution or liquidation).

5- Your shares

When you use certain social features on our Websites, you may create a public profile that may include information such as your username and place of birth. You can also share the content with your friends or the public, including information about your Pluraltex activity.

6- Remarketing

Our web pages make use of retargeting technologies. This technology allows us to show our visitors who have already shown an interest in our store and our products, advertisements for our products on partner websites.

In addition, we work with other companies that use tracking technologies to serve internet advertisements on our behalf. These companies may collect information about your visits to our websites and your interaction with our communications, including advertisements.

Retargeting technologies analyze your cookies and show you advertisements based on your past browsing behavior. For more information about cookies, see the cookies section.

7- Protection and management of your personal data

Encryption and Security: We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the security of your personal data. Your personal data is contained in protected networks and is only accessible by a limited number of people who have special access rights to those systems.

International data transfers: Personal data that we collect or generate (process) in the context of our Websites and Apps will be stored within the European Union. Some of the recipients of the data with which Pluraltex shares your personal data may be located in countries other than the country in which your personal data was originally collected. The laws in those countries may not provide the same level of data protection compared to the country in which you initially provided us with your data. However, when we transfer your personal data to recipients in other countries, we will protect that personal data as described in this Policy and in accordance with applicable law.

8 - Preservation of your data

We keep your personal data for as long as necessary to fulfill the purposes for which we collected it, unless otherwise required by law.

9 - Your rights regarding your personal data

Having ordered products or services or registered an account with us, you will have access to a good part of your information through one of our web pages. Our web pages usually offer the option to add, update or remove information we hold about you. You have the right to request:
     1. access to your personal data; rectification of your personal data if it is incomplete or incorrect; Edit this data in your personal account:
     2. Deletion of your personal data.
     3. You also have the right to object to the processing of your personal data on legitimate grounds relating to your personal situation;
     4. In cases where we obtain your consent for the processing of your personal data, you have the right to withdraw your consent at any time;
     5. You also have the right to object to the processing of your personal data, including the exclusion of its use for direct marketing purposes via email marketing or sms. In the case of newsletters and sms, you can use the mechanisms presented below or use the OPT OUT mechanisms sent in any communication made.

To exercise the above rights, please consult your personal area at Pluraltex.pt. If any of these rights is not available on your account, exercise your right by contacting us via email: [email protected].

10 - Changes in this privacy policy

Pluraltex is committed to observing the fundamental principles of privacy and data protection. Therefore, we regularly review our online privacy policy to ensure that it is error-free and clearly visible on websites, that it contains all the necessary information and that it is fully implemented and complies with data protection principles. This privacy statement may be amended from time to time so that it is always in line with new developments and opportunities regarding the internet and is in compliance with current legislation. Significant changes to this policy will be posted on our website together with an updated version of the online privacy statement.

If you have any questions about this policy or the way Pluraltex collects and processes your personal data, you can send your questions via email to [email protected] or by letter addressed to Pluraltex, Rua da Constituição, 270 - 4200-192 Porto, Portugal.

What are Cookies?

What types of cookies are used on this site?

• Session cookies: these are temporary cookies that remain in the browser's cookie file until the browser leaves the website, so there is no record on the user's hard drive. The information collected by these cookies is used to analyze website traffic patterns. Ultimately, this allows us to improve the content and improve the usability of the website.
• Analysis cookies: These are those that are well treated by us or by third parties, allow us to quantify the number of users and perform statistical measurement and analysis of how users use the service offered. We examine your navigation on our website, with the aim of improving the provision of products or services that we make available to you.
• Advertising cookies: These are those that, when well treated by us or by third parties, allow us to manage more effectively the offer of advertising spaces that exist on the website, being able to analyze your browsing habits and show you advertising related to your profile. navigation.

 What does not authorizing the use of cookies mean?

If you prefer not to allow cookies, you have the possibility to disable cookies in the internet browser (browser) you use, but you should keep in mind that it may prevent some web pages from being displayed correctly.

List of cookies we collect

The table below lists the cookies we collect and what information they store.